Refund Policy – Linen Loft London
At Linen Loft London, customer satisfaction is our priority. Our refund policy is tailored to
address instances of product damage and unintended delivery errors. All items undergo
thorough inspection to guarantee its quality and compliance with standards before being
dispatched.
- Refund for Damaged Products:
- We only offer refunds for products are found damaged upon arrival.
- Customers must notify us on the day of receiving the damaged product.
- For hygiene reasons, we cannot accept returns for any opened or used items.
Refund Process:
- Send an email to refund@linenloftlondon.co.uk on the same day as receiving the
damaged product. - Include in the email:
- Images of the product packaging.
- Images clearly showing the damage to the product.
- Receipt of receiving the product.
- Purchase receipt.
- Unintended Delivery Errors:
- In the rare event of a mistake in product or color during delivery, we are
committed to resolving the issue promptly.
Return Process for Delivery Errors:
- Contact our customer support at support@linenloftlondon.co.uk within 2 days of
receiving the incorrect product. - Our team will guide you through the return process and arrange for the correct
product to be sent.
Refund Approval:
- Our team will review the provided information and respond to your refund request
within 7 business days. - If approved, the refund will be processed using the original payment method.
Additional Refund Conditions: - Refunds are not applicable for products that have been used or if the return is due to a
change of mind. - The refund policy strictly covers damaged products and unintended delivery errors.
Contact Information:
- For any inquiries or assistance regarding refunds, please contact our
customer support at support@linenloftlondon.co.uk.
Please note that this policy is effective from [date] and applies only to purchases made
through www.linenloftlondon.co.uk. Your satisfaction is our commitment, and we
appreciate your trust in Linen Loft London.